How Can We Help?
Check out our Frequently Asked Questions below. If you still need help please contact us.
FAQ'S
Subscription Orders
How does the subscription work?
Choose from monthly, bi-monthly, or quarterly subscription options. Once subscribed, you’ll receive a beautifully curated box filled with lingerie and self-care items delivered to your doorstep.
When will I receive my box?
Subscription boxes are shipped at the end of each month. We will process orders In the order they are received Our aim is to have your box delivered during the first week of the following month.
You’ll receive an email with tracking details as soon as your box has been dispatched.
If you place an order in January, your first box will be in February.
When is the monthly cut-off date for subscription orders?
The subscription cut-off date is the final day of each month. Orders placed after this date will be included in the shipment for the following month. We strive to ensure all subscriptions are delivered within the first week of the new month.
What’s included in the boxes?
Each box includes high-quality lingerie pieces and thoughtfully selected self-care items, all curated to inspire confidence and self-love.
Can I cancel my subscription?
Yes, you can cancel anytime through your account portal. Please note cancellations must be made before your next billing date to avoid being charged.
What sizes do you offer?
We aim to be as inclusive as possible, offering a range of sizes. Please check our size guide for details and feel free to contact us for personalised assistance.
We are more than happy to help.
FAQ'S
Shipping & Delivery
How long does shipping take for subscription boxes?
We begin shipping subscription boxes at the end of each month. Delivery times may vary based on your location, but our goal is to have your box delivered during the first week of the following month.
Do you offer international shipping?
Currently, we ship within Ireland. We’re working on expanding our reach soon!
How can I track my order?
Once your box is shipped, you'll receive an email with tracking details to monitor your delivery.
Please ensure you give the correct details at the checkout, as these will be used to provide your tracking link.
FAQ'S
Returns & Exchanges
What is your return policy?
Due to the intimate nature of our products, we do not accept returns. However, if there's an issue with your order, please contact us, and we'll be happy to assist.
What is your exchange policy?
Due to the intimate nature of our products, we do not accept exchanges. However, if there's an issue with your order, please contact us, and we'll be happy to assist.
FAQ'S
Product Information
How do I care for my lingerie?
To maintain the quality of your lingerie, we recommend hand washing with mild detergent and air drying.
For detailed care instructions, please refer to our Size & Care Guide.
What materials are used in your products?
Our lingerie sets are crafted with comfort and style in mind. Each lingerie set is made from different high-quality materials, including lace, satin, and mesh.
FAQ'S
About The Brand
What is Elysian Muse?
Elysian Muse is a lingerie subscription service designed to empower women through curated, elegant lingerie and self-care items. We aim to inspire confidence, self-love, and moments of indulgence.
Can I shop past collections?
Yes! We offer a Shop the Muse Collection section where you can purchase items from previous boxes while stocks last.
All items will be made available for sale in the following month to when the set is released. This is completely depending on availability of stocks.
How can I contact you if I have any questions?
Feel free to reach out via our Contact Page or email us at elysianmuseltd@gmail.com
We’re here to help!